Dear Sears Carpet Cleaning Service,
This letter is not a complaint, but instead a thank you. Let me explain.
Two weeks ago I made an appointment with your carpet cleaning service to have my carpet cleaned on Saturday, just like I have twice a year now for 17 years.
Your representative called to confirm my appointment on Friday, and advised the cleaning folks would be arriving between 11am and noon. I was looking forward to a clean fresh carpet.
Saturday morning I got up early and moved all my furniture out of the living room and into my dining room, and was ready to take a shower and head off to run a few errands before 11am. Just as I was getting ready to step into the shower my phone rang. It was one of your reps, Stephanie, advising me that the van had broke down and she was cancelling my appointment. I was angry to say the least. In her perky little professional voice she asked if I'd like to reschedule. I simply said no and hung up. I live in a very large metro area, and you folks don't have an extra van for this type of emergency?
Now what was I to do? I had scheduled my entire day around this one appointment - two weeks in advance, no less! My home was turned upside down and I one of two choices: put everything back in its respective place, or try to call another carpet cleaning company in hopes that they'd have an opening.
I called STANLEY STEEMER. They not only would fit me in (they pride themselves in same day service), but would be at my home between 11am and 2pm that day! I was thrilled! I hurried and finished my errands and raced back home. I received a call that someone was on there way around 12:30pm.
To make a long story short, the Stanley Steemer rep not only did an excellent job cleaning my carpet, but helped move all the furniture back before he left (another little perk that the Stanley people offer)!
In summary, I want to thank you SEARS CARPET CLEANING SERVICE for the last 17 years of service, and more recently for helping me find the STANELY STEEMER people!
Sincerely,
A Longtime Former Client
4 comments:
Don't get me started on Sears! They lost my loyalty over a very long and painful battle over a new A/C install.
Good choice on the carpets. Stanley Steemer rocks and I just schedule my service on line. They have never let me down and do a great job.
Stanley Steemer is the best. Hugs. *Barb*
I like Stanley Steemer too! They have even helped me move the furniture befor the cleaning. I am always happy with them! ~Wendy~
Woo Hoo you go girl!
Post a Comment